Privacy Policy

This Privacy Policy ("Policy") describes how dn99 ("dn99", "we", "us", "our") collects, uses, stores, discloses, and protects the personal data of individuals ("you", "Member", "User") who access or use the dn99 platform at dn99.win, including all associated services such as live casino, sportsbook, slots, and Mix Parlay.

By registering a dn99 account or using any dn99 service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use dn99.

dn99 is committed to handling your personal data responsibly and in accordance with applicable data protection principles, including the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) where applicable to the processing of personal data of Malaysian individuals.

Data Is Secure

All personal data collected by dn99 is stored on encrypted servers with access controls limited to authorised personnel only. We do not sell your personal data to third parties for marketing purposes.

Your Rights Apply

You have the right to access, correct, and request deletion of your personal data at any time. Requests are processed within the timeframes specified in this Policy.

PDPA Aligned

dn99's data handling practices are aligned with Malaysia's Personal Data Protection Act 2010 for the processing of data belonging to Malaysian Members.

1. Data We Collect

1.1 dn99 collects personal data that is necessary to provide its services, comply with legal obligations, and protect the integrity of the Platform. The categories of personal data we collect include:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, national identification number, passport number	Account registration, age verification, KYC compliance
Contact Data	Email address, phone number, residential address (including city, state, postcode)	Account communications, withdrawal processing, support
Financial Data	Bank account details, e-wallet identifiers (Touch n Go, Boost), transaction history	Deposit and withdrawal processing, fraud prevention, AML compliance
Technical Data	IP address, device type, browser type and version, operating system, session duration	Platform security, fraud detection, technical support
Usage Data	Pages visited, games played, bet history, login timestamps, in-session navigation	Service improvement, responsible gaming monitoring, personalisation
Communications Data	Support chat transcripts, email correspondence, complaint records	Dispute resolution, service quality, compliance records

1.2 dn99 does not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data) unless specifically required by applicable law or regulatory obligation.

2. How We Collect Your Data

2.1 Directly from you — when you register a dn99 account, complete identity verification, make a deposit or withdrawal, contact support, or respond to promotions.

2.2 Automatically — through cookies, server logs, and similar tracking technologies when you browse dn99.win. This includes technical data such as your IP address, device identifiers, and session behaviour.

2.3 From third parties — including identity verification service providers, payment processors (including Malaysian banks and e-wallet operators), fraud prevention services, and publicly available sources used for KYC and AML screening purposes.

3. Purposes of Data Processing

3.1 dn99 processes your personal data for the following purposes:

To create and manage your dn99 account, including identity and age verification;
To process deposits and withdrawals and maintain accurate transaction records;
To provide customer support and resolve disputes;
To detect, prevent, and investigate fraud, money laundering, and other prohibited activities;
To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements;
To enforce dn99's Terms and Conditions and other platform policies;
To monitor and improve the security and performance of the dn99 Platform;
To administer bonuses, promotions, and loyalty programmes;
To fulfil responsible gaming obligations, including monitoring for problem gambling indicators and administering self-exclusion arrangements;
To communicate with you regarding your account, transactions, and platform updates (where you have not opted out of such communications).

3.2 dn99 does not use your personal data for profiling purposes unrelated to the delivery of its gaming services or the fulfilment of its legal obligations.

4. Legal Basis for Processing

4.1 dn99 processes your personal data on the following legal bases:

Contractual necessity — processing required to perform our agreement with you as a Member, including account management, payment processing, and service delivery;
Legal obligation — processing required to comply with applicable laws, including AML legislation, gaming regulations, and tax reporting requirements;
Legitimate interests — processing necessary for dn99's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights;
Consent — where dn99 relies on your consent for specific processing activities (such as optional marketing communications), you may withdraw that consent at any time by contacting dn99 support.

5. Data Sharing and Disclosure

5.1 dn99 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes.

5.2 dn99 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

Payment processors and financial institutions — including Malaysian banks (Maybank, CIMB, Public Bank) and e-wallet operators (Touch n Go eWallet, Boost) for the purpose of processing your deposits and withdrawals;
Identity verification and KYC service providers — to verify your identity and age as required by dn99's compliance obligations;
Fraud prevention and AML screening services — to detect and prevent financial crime;
Technology and infrastructure providers — hosting, CDN, and platform service providers who process data on dn99's behalf under binding data processing agreements;
Regulatory and law enforcement authorities — where dn99 is legally required or permitted to disclose data by applicable law, court order, or regulatory direction;
Professional advisers — including lawyers, auditors, and insurers, where necessary for legitimate business purposes.

5.3 Any third party that processes personal data on dn99's behalf is contractually bound to process such data only in accordance with dn99's instructions and applicable data protection law.

6. Data Retention

6.1 dn99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

6.2 Account data and transaction records are retained for a minimum of five (5) years following account closure, in accordance with applicable AML and gaming regulatory requirements. This retention period may be extended where dn99 is subject to a legal hold, investigation, or ongoing regulatory enquiry.

6.3 Technical data such as server logs and session records are retained for a shorter period (typically 12 months) unless required for a specific investigation or legal proceeding.

6.4 Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.

7. Cookies and Tracking Technologies

7.1 dn99 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies used by dn99 fall into the following categories:

Strictly necessary cookies — required for the Platform to function, including session management and authentication. These cannot be disabled without impairing Platform functionality.
Performance and analytics cookies — used to understand how Members interact with the Platform, which pages are most visited, and where technical issues occur. Data collected is aggregated and does not identify individual users.
Functional cookies — used to remember your preferences (such as language and display settings) to improve your experience across sessions.

7.2 dn99 does not use third-party advertising cookies or retargeting pixels that share your browsing data with external advertising networks.

7.3 You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent certain dn99 features from functioning correctly, including the dn99 login session.

8. Security of Your Data

8.1 dn99 implements technical and organisational security measures proportionate to the risks associated with the processing of your personal data. These measures include:

SSL / TLS Encryption

All data transmitted between your device and dn99 servers is encrypted using SSL/TLS protocols. This applies to all pages including the dn99 login page and account management sections.

Password Hashing

dn99 account passwords are stored using industry-standard one-way hashing algorithms. Plain-text passwords are never stored or transmitted. dn99 staff cannot view your password.

Access Controls

Access to personal data is restricted to authorised dn99 personnel who require it to perform their job functions. All internal data access is logged and subject to regular audit.

Encrypted Storage

Personal data and financial records are stored on encrypted servers with physical and logical access controls in place. Data backups are also encrypted and stored separately.

Intrusion Monitoring

dn99 operates continuous security monitoring on its infrastructure to detect and respond to unauthorised access attempts, anomalous login patterns, and other security threats in real time.

Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, dn99 will notify affected Members and relevant authorities within the timeframes required by applicable law.

8.2 Notwithstanding the foregoing, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your dn99 login credentials and for logging out of your account when using shared devices.

9. Your Rights as a Data Subject

9.1 Subject to applicable law and any overriding legal obligations that may restrict or delay the exercise of these rights, you have the following rights in relation to your personal data held by dn99:

Right of Access

You may request a copy of the personal data dn99 holds about you, together with information about how it is processed. dn99 will respond to access requests within 30 days.

Right to Rectification

You may request correction of inaccurate or incomplete personal data. For name, date of birth, and address corrections, supporting documentation may be required for verification purposes.

Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to dn99's legal retention obligations — data required for AML compliance cannot be deleted before the applicable retention period expires.

Right to Restrict Processing

You may request that dn99 restrict the processing of your personal data in specific circumstances, for example where you contest the accuracy of the data or object to processing based on legitimate interests.

Right to Object

You may object to processing carried out on the basis of dn99's legitimate interests. dn99 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for the establishment, exercise, or defence of legal claims.

Right to Withdraw Consent

Where processing is based on your consent (such as optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

9.2 To exercise any of the above rights, please contact dn99 support. We may require you to verify your identity before processing your request. dn99 will respond to all verified requests within 30 calendar days.

10. Children and Minors

10.1 dn99 is strictly an adults-only platform. Registration and use of dn99 is prohibited for individuals under 21 years of age. dn99 does not knowingly collect personal data from individuals under 21.

10.2 Where dn99 discovers that personal data of an individual under 21 has been collected through misrepresentation during registration, such data will be deleted and the associated account closed immediately. Any deposits made by an underage individual will be returned to the deposit source.

10.3 If you believe that an individual under 21 has registered a dn99 account, please contact dn99 support immediately so that appropriate action can be taken.

11. Changes to This Policy

11.1 dn99 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent update is displayed at the top of this page.

11.2 Where changes are material — meaning they significantly affect your rights or how dn99 processes your personal data — dn99 will notify registered Members via their registered email address at least 14 days before the changes take effect.

11.3 Continued use of dn99 following the effective date of any updated Policy constitutes your acceptance of the revised terms.

12. Contact Us

12.1 For any questions, concerns, or requests relating to this Privacy Policy or dn99's data processing practices, please contact the dn99 data support team via live chat (available 24 hours a day, 7 days a week) or by writing to:

Support Email: [email protected]

Email addresses are displayed as plain text and are not clickable links. dn99 aims to acknowledge all data-related enquiries within 2 business days and to resolve them within 30 calendar days of receipt.

Your Privacy Is Part of the dn99 Experience

We built dn99 for Malaysian players who expect more — including when it comes to how their personal data is handled. If you have questions about your privacy, our support team is here around the clock.

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